Terms of Service
These terms of service are dated 1 July 2025.
The words “I”, “We”, “Us”, “Our”, and “Ours” refer to Stratify, ABN 58 343 603 036. The word “Site” refers to this Website.
The agreement
Scope: These Terms of Service (Terms) govern the provision of the Stratify Sales Lead Recovery service (Service).
Acceptance: By completing the checkout process and clicking ‘I Accept’, you agree to be bound by these Terms. Payment of the Service fee constitutes a binding contract between you and Us.
Australian Consumer Law (ACL): These Terms are subject to the Competition and Consumer Act 2010 (Cth). Nothing in these Terms limits your rights under the consumer guarantees provided by the ACL.
Service description and limitations
The Service is a one-time diagnostic and reactivation programme involving up to 1,000 dormant contacts provided by you in a predefined electronic format.
Standard workflow: The Service includes:
- data validation of up to 1,000 records; and
- setup of a sending instance; and
- staggered email delivery in daily batches; and
- Immediate delivery of any positive replies to your nominated contact person; and
- Provision of a short report at the completion of the service.
Infrastructure: We utilise third-party infrastructure (including but not limited to Kit and ZeroBounce). We are not responsible for outages or policy changes within these third-party platforms.
Sending instance: We require you to create a new account in Kit (link and instructions are provided) with a minimum license period of two (2) months. Once the Service is complete, you may:
- Retain this account and use it for future sending; or
- Allow it to lapse.
Sending domain: We will configure a sending domain from our domain pool for your exclusive use for the duration of the Service. When the Service is complete, you may transfer the sending domain to your own registrar. If you elect not to transfer the domain, it will be returned to our domain pool.
No guarantee of outcome: We configure the technical infrastructure and methodology for sales lead recovery. We do not guarantee a specific volume of replies, sales, or conversions, as results depend on the quality, age, and relevance of your data.
Data compliance and the Spam Act
Mandatory permission: You warrant that all email addresses provided have been collected in accordance with the Spam Act 2003 (Cth) and that you have a prior business relationship or express consent to contact these individuals.
Indemnity: You indemnify Us against any costs, fines, or legal action arising from your provision of non-compliant data including but not limited to:
- lists provided by a third party; or
- harvested or scraped data.
Right to terminate: We reserve the right to cease the Service immediately, without refund, if we determine the data provided is in breach of Australian anti-spam laws or third-party acceptable use policies.
Fees and cancellation
One-Time Fee: The Service fee is AU$495.00 excluding GST, payable in full at checkout.
Refund policy: In accordance with the ACL, refunds are only provided in the event of a ‘Major Failure’ of the Service. A lack of engagement from your contacts does not constitute a failure of the Service.
Validation losses: You acknowledge that the validation process (ZeroBounce) may identify ‘toxic’ or ‘invalid’ addresses. The removal of these records is a feature of the Service to protect your reputation; no partial refunds are provided for records removed during validation.
Domain and reputation protection
Staggered sending: Our proprietary protocols require that we stagger email sends over the duration of the Service. The delivery schedule is randomised and the number of emails sent daily will vary.
We do not ‘blast’ the entire list, as this almost always triggers the spam filters of third-party email service providers (eg, Gmail, Outlook, Yahoo). Our protocol is designed to maximise delivery to recipients’ inboxes using known best practices..
Liability: Whilst We use proprietary protocols to protect your main domain and maximise delivery to recipients’ inboxes, the risk of ‘blacklisting’ or ‘spam-flagging’ remains. We are not liable nor do we offer refunds should this occur, as the filters deployed by all email service providers can and do change frequently.
Confidentiality and privacy
Lead data: We process your lead data solely for the purpose of the Service. We do not own, sell, or share your data with any third party, except as required for validation and delivery.
Confidentiality: Both parties agree to keep the terms of this engagement and any proprietary business methods confidential.
Limitation of liability
Total liability: To the maximum extent permitted by law, Our total liability for any claim under these Terms is limited to the total fee paid by you for the Service.
Consequential loss: We are not liable for any loss of profit, loss of opportunity, or indirect damages resulting from the Service.
Governing law
Queensland jurisdiction: This Agreement is governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.
How to accept
When you proceed to Our checkout page, you will see a checkbox:
“I have read and agree to the Terms of Service.”
By checking this box and completing your payment, you legally authorise Us to begin the Service on your behalf.